Shipping and Returns
Shipping
We ship worldwide from our warehouse within 1-3 business days after your order is placed. Once shipped, you’ll receive a confirmation email with tracking information.
Estimated delivery times:
- EU & UK: 3 business days
- US & Canada: 5-10 business days
- Rest of the world: 7-14 business days
Please note: delivery times may vary depending on your location and local customs procedures.
Shipping costs:
Shipping costs are calculated at checkout based on your location.
- EU: free shipping
- Rest of the world: €19,95 and free for orders above €200.
Returns & exchanges
We want you to love your Floati product. If you're not fully satisfied, you can return it within 30 days of delivery.
Return conditions:
- Items must be unused, in original condition and in original packaging.
- Custom or made-to-order items are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
To start a return:
Email us at info@floatidesign.com with your order number and reason for return. We'll guide you through the process.
Damaged or incorrect items?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right and fast.